Problem Management
I recently became a problem manager. Our problem mangement process needs some improving. We currently use CA Service desk to log all problem records. We also have problem review meetings, weekly...
View ArticleCA Unicenter Service Desk Security
We are about to implement USD for our Service Desk function. The actual operation of the SD will be housed by a third party vendor and as such we are battling over some configuration questions. Our...
View ArticleWhat sort of integration is available between System Center and our...
What sort of integration is available from this to our “mega console” = Unicenter / Openview / Tivoli – is that data available to some of the larger systems management frameworks? This question was...
View ArticleProblem Management
I recently became a problem manager. Our problem mangement process needs some improving. We currently use CA Service desk to log all problem records. We also have problem review meetings, weekly...
View ArticleCA Unicenter Service Desk Security
We are about to implement USD for our Service Desk function. The actual operation of the SD will be housed by a third party vendor and as such we are battling over some configuration questions. Our...
View ArticleWhat sort of integration is available between System Center and our...
What sort of integration is available from this to our “mega console” = Unicenter / Openview / Tivoli – is that data available to some of the larger systems management frameworks? This question was...
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